Terms of Use

Terms of Use

Last Updated: September 26, 2024

Table of Contents

1. Introduction 2. Copyright 3. Trademarks 4. Product Information 5. Color Information 6. Responsibility for your Content 7. Your Use of Content on the Sites and Limitation of Liability 8. Your Content Submissions 8a. Ratings and Reviews 8b. Content Posted on Social Media Channels 9. Sephora Community 10. Third Party Content and Third Party Sites 11. Mobile Services 12. Modification of Content 13. Reservation of Rights 14. Disclaimer of Warranties 15. Disclaimer of Liabilities 16. Indemnification 17. DMCA 18. Fraud Protection Program 19. Privacy 20. Waiver 21. English Language 22. Dispute Resolution 23. Legal Disputes; Class Action Waiver; Jury Trial Waiver 24. Choice of Law/Forum Selection 25. Severability 26. Notice to California Consumers 27. Tax Refunds Request

Sephora Credit Card Rewards Disclosure

Sephora Credit Card First Purchase Disclosure

1. Introduction

These are the terms of use ("Terms of Use") for your use of services or features on the sites owned and controlled by Sephora USA, Inc. ("Sephora"), including www.sephora.com, the Sephora mobile application, all other websites, mobile sites, services, applications, platforms and other tools where these terms appear or are otherwise referenced, or for which no separate terms are provided as well as to your visits to or interaction with us in any of our stores or elsewhere (collectively, the "Sites"). You may be accessing our Sites from a computer or mobile phone device (through mobile website or mobile application) and these Terms of Use govern your use of our Sites and your conduct, regardless of the means of access.

PLEASE NOTE: THESE TERMS CONTAIN A CLASS ACTION WAIVER AND JURY TRIAL WAIVER, AS DETAILED IN THE “LEGAL DISPUTES” SECTION, BELOW.

If you register for a Sephora account, you will have four pages associated with your Sephora account, including a Profile page, Beauty Insider page, Lists Page (which includes your Loves), and Account page. Your Beauty Insider page, Lists Page, and Account page are not visible to anyone but you.

Sephora has an online social community (“Community”). Community allows you to participate in Conversations on the Community Home, join Sephora Groups, provide Ratings & Reviews, ask and answer in Questions & Answers, receive product recommendations, and post photos in the Sephora Gallery. These Terms of Use govern your participation in the Community.

If you have not previously registered for a Sephora account and selected a nickname, you can only create a public Profile page if you affirmatively choose to be a part of the Community. Some of the information you provide in association with the Community can be seen by everyone on your Profile and some information can only be seen by you on your Profile, as indicated below:

For more information about Community, see our Terms of Use.

BY USING THE SITES, YOU SIGNIFY YOUR AGREEMENT TO THESE TERMS OF USE (INCLUDING THE CLASS ACTION AND JURY TRIAL WAIVERS BELOW), OUR PRIVACY POLICY AND OUR GUIDELINES AND RULES. IF YOU DO NOT AGREE WITH ANY OF THESE, YOU SHOULD NOT USE OUR SITES.

We also like to interact with you on third party sites where we post content or invite your feedback, such as www.facebook.com/sephora, www.twitter.com/sephora, www.instagram.com/sephora, and www.youtube.com/sephora, ("Third Party Sites"). Our Terms of Use and other areas of our Sites may provide guidelines ("Guidelines") and rules and regulations ("Rules") in connection with the Community, including services that involve Third Party Sites, but Sephora does not control those Third Party Sites, and these Terms of Use, our Guidelines and our Rules do not apply to companies that Sephora does not own or control, or to the actions of people that Sephora does not employ or manage. You should always check the terms of use posted on Third Party Sites.

Sephora reserves the right to change or modify any of the terms and conditions contained in the Terms of Use, Guidelines and Rules from time to time at any time, without notice, and in its sole discretion. If Sephora decides to change these Terms of Use, Sephora will post a new version on the Sites and update the date set forth above. ANY CHANGES OR MODIFICATIONS TO THESE TERMS OF USE, GUIDELINES OR RULES WILL BE EFFECTIVE UPON POSTING OF THE REVISIONS. THE UPDATED TERMS OF USE WILL REPLACE THE PRIOR VERSION AND ARE APPLICABLE TO ANY FUTURE DISPUTES BETWEEN THE PARTIES, REGARDLESS OF WHEN THE DISPUTED INTERACTIONS AROSE. For this reason, you should frequently review these Terms of Use, our Guidelines and Rules and any other applicable policies, including their dates, to understand the terms and conditions that apply to your use of the Sites and your participation in the Community.

The short and sweet version:

When you use our Sites, you agree to our rules. And since they’re our Sites and our rules, we can change them whenever we want.

2. Copyright

All design, text, graphics, logos, button icons, images, audio and video clips, the selection and arrangement thereof, and all software on the Sites is Copyright (c) 1999-2018 Sephora USA, Inc., ALL RIGHTS RESERVED. The compilation (meaning the collection, arrangement and assembly) of all content on the Sites is the exclusive property of Sephora and protected by U.S. and international copyright laws. All software used on the Sites is the property of Sephora or its software suppliers and is protected by U.S. and international copyright laws. Permission is granted to electronically copy and to print in hard copy portions of the Sites for the sole purpose of placing an order with Sephora, engaging with the Community or using the Sites as a shopping resource. Any other use of materials on the Sites - including reproduction for purposes other than those permitted above, modification, distribution, republishing, transmission, display or performance - without the prior written permission of Sephora is strictly prohibited. Licensed Under U.S. Patents 7,979,057; 8,150,736; and 9,747,608.

The short and sweet version:

We work hard making the content on our Sites, so we’re protective of what happens to it. Unless you’re placing an order, engaging in Community, or shopping, you need permission from us to use our content elsewhere.

3. Trademarks

The Sites and all page headers, custom graphics and button icons are service marks, trademarks, and/or trade dress of Sephora and may not be used in connection with any product or service that is not offered by Sephora in any manner that is likely to cause confusion among customers. All other trademarks, product names and company names or logos cited herein are the property of their respective owners.

The short and sweet version:

Like we said in #2, our Site content is ours. Don’t use it in negative or malicious ways, or to advertise products or services we don’t sell.

4. Product Information

The products displayed on the Sites can be ordered and delivered only within the U.S. and certain select countries. See the International Shipments section of Sephora.com for more information. Sephora products displayed on the Sites may be available in select Sephora retail stores in the U.S. and certain foreign markets. All prices displayed on Sephora.com are quoted in U.S. Dollars and are valid and effective only in the U.S. All prices displayed on Sephora.ca are quoted in Canadian Dollars and are valid and effective only in Canada. Reference to any products, services, processes or other information by trade name, trademark, manufacturer, supplier or otherwise does not constitute or imply endorsement, sponsorship or recommendation thereof by Sephora.

All material and information presented by Sephora is intended to be used for personal, educational or informational purposes only. Sephora attempts to be as accurate as possible. However, Sephora does not warrant that product descriptions or other content of any Sites is accurate, complete, reliable, current, or error-free. Please review the “About the Product” section of any product page for the most current product information. The statements made about products by the manufacturers have not been evaluated by the U.S. Food and Drug Administration or any other government agency and the results reported, if any, may not necessarily occur in all individuals. The statements and products sold through Sephora are not intended to diagnose, treat, cure or prevent any condition or disease. If any minor uses any goods or product from Sephora it should be only after the legal or parental guardian has discussed the product with the minor's doctor.

From time to time, we may provide summaries of or highlights from product descriptions, the text of customer Reviews (as defined below), and other information on the Site(s). In some cases, these summaries may be created with the help of artificial intelligence (“AI”). Summaries are provided for convenience, but are not exhaustive representations of product descriptions or full Reviews. Users should be aware of the limitations inherent in AI technology; AI summarization may not capture all nuances and detailed insights present in product descriptions or Reviews. Sephora does not guarantee the completeness or accuracy of the information presented in these summaries. Users are encouraged to read full product descriptions and Reviews where available, especially when making purchasing decisions.

All products should be used strictly in accordance with their instructions, precautions and guidelines. You should always check the ingredients for products to avoid potential allergic reactions. Use of the Sites is not meant to serve as a substitute for professional medical advice: these Sites are solely online stores for specialty beauty products. Please consult with your own physician or health care practitioner regarding the use of any goods, products or information received from the Sites before using or relying on them. Your physician or health care practitioner should address any and all medical questions, concerns and decisions regarding the possible treatment of any medical condition. Sephora does not give or intend to give any answers to medical related questions and these Sites do not replace any medical professional or medical resource. Sephora does not represent itself as a physician nor is this implied. No prescription medications or medical treatments are intentionally provided on the Sites. IF YOU ARE IN NEED OF MEDICAL ATTENTION, CALL 911 OR YOUR PHYSICIAN IMMEDIATELY.

The products available on the Sites and the Community, including any samples Sephora may provide to you, are for your personal use only. You may not sell or resell any products you purchase or otherwise receive from Sephora. Sephora reserves the right, with or without notice, to cancel or reduce the quantity of any order to be filled or products to be provided to you that may result in a violation of these Terms of Use, as determined by Sephora in its sole discretion.

Except where prohibited by law, Sephora may limit the number of products available for purchase. At the time, clients may be limited to the purchase of 1 Dyson, 3 Chanel, 3 La Mer, 5 Fenty, and 6 Kiehl’s branded items per sku per transaction.

Intimate Care Acknowledgement

• You must be 18 years of age or older, or the age of majority in the jurisdiction in which you reside (whichever is older) in order to buy intimate care products.

• Age of Consent: By placing an order for an intimate care product, you declare that you are of the appropriate legal age to purchase the items. If we discover that you are not of legal age to order certain goods, we reserve the right to cancel your order.

• All shipments are packed in Sephora packaging and are neutral so as not to reveal the contents.

The short and sweet version:

Our products and samples are for personal use, not for resale. That’s why we have a limit on how much you can purchase of certain products or from certain brands.

We’ve taken great care to make sure that the information you read about our products is accurate, but we’re not doctors—we don’t even play doctors on TV. Nothing on our Sites should be interpreted as medical advice. If you have questions about particular products, their ingredients, or their effects, you should talk to a real doctor or health care provider.

5. Color Information

While Sephora has tried to accurately display the colors of products, the actual colors you see will depend on your monitor and may not be accurate.

6. Responsibility for your Content

You are solely responsible for all content that you upload, post, email or otherwise transmit via or to the Sites, through the Community or otherwise, including the submission of product Ratings & Reviews, Questions & Answers, and all other data, profile information, documents, text, software, applications, music, sound, photographs, graphics, video, messages, forum postings, comments, questions, answers or other materials (collectively, "Content"). We will not accept Content from you unless you are a registered user of the Sites and a member of Community.

Note that “Content” does not include information gathered from your mobile device through hardware and software which transmits a Bluetooth signal to and/or works with your mobile device running Sephora Mobile (which can include your iPhone, iPod or iPad) to create a more personalized experience for you when shopping in Sephora stores and to make you aware of in-store offers, events and products. Our Privacy Policy covers the collection and use of such information.

7. Your Use of Content on the Sites and Limitation of Liability

Sephora provides the Sites and the Community and all other applications and services on the Sites as a forum only. Sephora is not liable for any statements, representations, or Content provided by its users in any public forum on the Sites or any Third Party Site, including without limitation through the Community. Any Content, if displayed, is displayed for entertainment and informational purposes only. More generally, Content posted via or on the Sites or any Third Party Site, including through the Community, is not controlled by Sephora. Sephora cannot guarantee the accuracy, integrity or quality of such Content. You understand that by using the Community, you may be exposed to Content that may be offensive, indecent or objectionable and Sephora shall not be liable for any such Content and that the risk of harm or damage from the foregoing rests entirely with you. Under no circumstances will Sephora be liable in any way for any Content, including, but not limited to, for (i) any errors or omissions in any Content; or (ii) any loss or damage (including, without limitation, personal injury or property damage) of any kind incurred as a result of the use of any Content posted, emailed or otherwise transmitted via or to the Sites or through the Community. The preceding sentence does not apply to New Jersey residents.

You may access the Content and any other content on the Sites only as permitted under these Terms of Use and the Privacy Policy and you agree to not engage in the use, copying or distribution of any of the Content other than as expressly provided herein.

You agree not to circumvent, disable or otherwise interfere with security-related features of the Site or features that prevent or restrict use of any Content or enforce limitations on use of the Site or the Content therein. You may not interfere with or disrupt the Sites, or servers or networks connected to the Sites, or disobey any requirements, procedures, policies or regulations of networks connected to the Sites, including by using any device, software or routine to bypass robot exclusion headers. Sephora reserves all rights not expressly granted in and to the Content. When using the Community, you may not disrupt the normal flow of dialogue, cause a screen to "scroll" faster than other users are able to type, or otherwise act in a manner that negatively affects other users' ability to engage in real time exchanges.

The short and sweet version:

Take what other users post with a grain of salt; they may have opinions you disagree with, their reviews may be biased, or they may be having a bad day. Interacting with all the content on our Sites is at your own risk. We’re not responsible for services or products offered by others.

8. Your Content Submissions

By submitting Content to Sephora and participating in the Community, you represent and warrant that you will comply with the following (“Content Submission Requirements”):

♦ You understand you are participating in a public forum and that your Content and other personal information will be available to all other users of the Sites, the Community and potentially Third Party Sites; ♦ You are the sole author and owner of the intellectual property and other rights thereto (or have the necessary licenses, rights, consents and permissions to use and provide a non-exclusive license to Sephora to use all intellectual property and other rights thereto to enable inclusion and use of the Content in the manner contemplated by the Sites and these Terms of Use); ♦ You understand that your Content may be utilized and distributed by Sephora in its marketing materials, including but not limited to, Sephora.com, Sephora emails, social channels, and store materials; ♦ You shall comply with the Federal Trade Commission’s Guides on the Use of Endorsements and Testimonials in Advertising. Without limiting the generality of the foregoing, you represent and warrant that: (a) any statements or testimonials that are included in your Content are true and accurate and represent your current honest opinions, findings, beliefs, and/or experiences; (b) if your Content contains a "look" based on use of various products, then (i) you actually used any products tagged, shown or mentioned in your Content in conformity with the product instructions, (ii) the "look" is a fair representation of the actual performance and appearance of the products tagged, shown or mentioned in your Content, and (iii) you did not use any tools, special effects, or any other method to materially enhance or alter the performance or appearance of such products in your “look”; and (c) if you received compensation in any form (including free product) or any other incentive (such as an entry in a sweepstakes or contest or a coupon) in exchange for posting your Content on Sephora’s sites or channels (including but not limited to product reviews, Q&A, photographs, and social channels), or if you have a material connection to Sephora or any other company or brand mentioned or tagged in your Content, you have disclosed such fact in such Content clearly and conspicuously; ♦ All "moral rights" that you may have in such Content have been voluntarily waived by you, and you do not require that any personally identifying information be used in connection with the Content that you submit, or any derivative works of or upgrades or updates thereto ♦ All Content that you post is accurate; ♦ You have the age eligibility and legal eligibility. If you are a California resident under 18 years old and a registered user of the Sites, you can request that we remove content or information that you have posted to our Sites. Fulfillment of the request may not ensure complete or comprehensive removal (e.g., if the content or information has been reposted by another user). To request removal of content or information, please contact us at yourprivacyrights@sephora.com. ♦ and that use of the Content you supply does not violate these Terms of Use and will not cause injury to any person or entity.

You also represent and warrant that any Content you submit: ♦ Is not false, inaccurate or misleading; ♦ Does not harm minors; ♦ Does not elicit or provide medical advice; ♦ Does not infringe any copyright, patent, trademark, trade secret or other proprietary rights or rights of publicity or privacy of any person or entity; ♦ Does not violate any obligations you may have with respect to such Content under any law or under contractual or fiduciary relationships (such as, but not limited to, inside information, proprietary and confidential information learned or disclosed as part of employment relationships or under nondisclosure agreements); ♦ Does not violate any law, statute, ordinance or regulation (including, but not limited to, those governing export control, consumer protection, unfair competition, anti-discrimination or false advertising); ♦ Is not, or would not reasonably be considered to be, unlawful, harmful, defamatory, trolling, bullying, libelous, vulgar, obscene, invasive of another's privacy, hateful, racially or religiously biased or offensive, abusive, tortious, threatening or harassing to any individual, partnership or corporation; ♦ Is relevant to the product being rated and reviewed or about which a question or answer is submitted; ♦ Does not include any information that references other websites, addresses, email addresses, contact information or phone numbers; ♦ Complies in all respects with these Terms of Use, our Privacy Policy and all Guidelines and Rules; ♦ Is not a form of phishing, and does not contain unsolicited or unauthorized advertising, promotional materials, "junk mail," "spam," "chain letters," "pyramid schemes," or any other form of solicitation; ♦ Does not contain any computer viruses, worms or other potentially damaging computer programs or files; and;

♦ Does not impersonate any person or entity, including, without limitation, any Sephora official, forum leader, guide or host, or falsely states or otherwise misrepresents your affiliation with a person or entity. You may not use the Sites or Community to collect or store personal information about other users.

Sephora does not endorse any Content or any opinion, recommendation or advice expressed therein, and Sephora disclaims all liability with respect to the Content posted by third parties.

If your Content includes ideas, suggestions, documents or proposals to Sephora through the Community, (a) such Content is not confidential or proprietary and Sephora has no obligation of confidentiality, express or implied, with respect thereto; (b) Sephora may have something similar to that Content already under consideration or development; and (c) you are not entitled to compensation, payment or reimbursement of any kind for such Content from Sephora under any circumstances unless you are otherwise notified by Sephora in writing.

For any Content that you submit, you grant Sephora, its parent company, subsidiaries and entities under common control, and their respective licensees, successors and assigns a worldwide, perpetual, non-exclusive, irrevocable, royalty-free, sublicensable and transferable right and license to use, reproduce, communicate, distribute, share, copy, modify, delete in its entirety, edit, adapt, publish, translate, publicly display, publicly perform, use, create derivative works from and/or sell and/or distribute such Content and/or incorporate such Content (all of the foregoing, collectively, “Publish”) into any form, medium or technology whether now or hereafter known, without compensation to you, for any lawful purpose, including, without limitation, for purposes of advertising and trade. This includes, but is not limited to, sharing your Content, including your Ratings & Reviews or Questions & Answers (and/or any elements thereof), with third-party brands whose product we sell and with third parties that carry our products (including, without limitation, Kohl’s, Inc.) and adding to your Content links to the ecommerce portions of Sephora's sites and apps (including sephora.com) to enable users to "shop your look" and purchase products (including, without limitation, products that you show, mention or tag in your Content, as well as other products). This license will survive the termination of these Terms of Use and your use of the Site.

The short and sweet version:

To post content to our Sites, you must have age eligibility and legal eligibility.

When you post content to our Sites, you’re acknowledging that you are posting content on the internet, in public, for everyone to see, use, copy, and share. Please only post content that a) you have the rights to post, b) does not violate anyone else’s rights, and c) is fair and truthful. We are not responsible if others don’t beauty by these rules.

As between you and us, you own your Content, even after you post it to our Sites. But by sharing with us you’re granting us a non-exclusive license to it, which means we might use it in places like marketing materials.

We know that some Community posts include ideas or business proposals for Sephora—we don’t pay for unsolicited suggestions like these. And know that when you post ideas like this in public, they’re not covered by any kind of confidentiality or copyright protection.

8a. Ratings & Reviews / Questions & Answers

We want to know what you think of the products you've tried or bought. Use our Ratings & Reviews to voice your opinions about your recent beauty buys. Got a beauty Q? Just ask! It's pretty simple.

By submitting Content that contains a review about a product offered on the Sites (each, a “Review” or “Ratings and Reviews”), you agree the Review complies with these Terms of Use, including, without, limitation, the Content Submission Requirements. When writing and submitting a Review, you further agree to provide insightful, helpful details about why you like or dislike a product and avoid vacuous statements, and ensure that the Review relates solely to the applicable goods or services offered by us.

If you are a returning customer, you will be prompted to sign in by providing your email address (login) and password. If you have forgotten your password, click the "Forgot password?" link on the Sign In screen. Enter your email address, and we will send you a link to reset your password.

If you are a new customer and have not shopped or submitted a Review with us before, you will need to register by providing your email address (login) and creating a password, before being able to rate products and write Reviews. Click here to register.

You will be asked to create a Beauty Insider Community nickname that will appear with your posted Review. Choose wisely! Once you enter your nickname it cannot be edited/changed.

You have the option to add a photo or video to your review to help other shoppers reading your review, provided such addition complies with these Terms of Use. Show the product in action, share swatches, or show off your artistry. Please refer to the Review Guidelines below for additional information.

Depending on the product you're reviewing, you may be asked to answer a few quick questions that will help shoppers who read your Review make a more informed decision. This includes selecting personal characteristics such as skin tone and type, hair color and type or eye color, age range, and location. Any Content you supply will be saved to your profile and will be visible to everyone else on the product page, along with your age range when you submit your Review.

To learn more about how we use your profile information, please review our Privacy Policy.

You will have the chance to preview your Review before submitting it. Your Review, profile information, and any images or video will be shown. From there, you may go back and edit or submit your Review.

Click on the "Submit" button to submit your Review. You will get a confirmation page to let you know it has been successfully submitted. Note that Reviews can take up to 72 hours to appear.

Verified Purchase Badge

Published Reviews of eligible purchases will be displayed with a Verified Purchase badge, indicating to shoppers that we were able to verify that you purchased the item from Sephora. In order for your review to display a Verified Purchase badge, you will need to submit the review within 90 days of your online or in-store purchase, using the same Beauty Insider account you used for your purchase to compose and submit your review.

Online purchases made on or after September 25, 2019 and in-store purchases made on or after October 14, 2021 are eligible to be verified. Reviews written for online purchases made on or before July 10, 2021 must have been written within 60 days of purchase to qualify for the Verified Purchase badge. Reviews written for online orders placed on July 11, 2021 or after and in-store purchases made on October 14, 2021 or after are eligible for the Verified Purchase badge if submitted within 90 days of purchase.

Rate a Product

There is a five-star rating scale for each product. One star is the lowest rating and five stars is the highest. Click on the star you wish to select your rating.

Preview Your Questions & Answers

You will have the chance to preview your questions or answers before submitting them. Your question or answer and profile information will be shown. From there, you may go back and edit or submit your question or answer. Please remember to keep our Questions & Answers Guidelines and Terms of Use in mind.

Submit Your Questions & Answers

Click on the "Submit" button to submit your question or answer. You will get a confirmation page to let you know it has been successfully submitted. Note that questions or answers can take up to 72 hours to appear.

Questions & Answers Guidelines

All questions and answers are read and moderated to abide by the following Q&A Guidelines:

When asking a question, please consider the following:

• Focus on the product and your individual question about it.

• Provide relevant details that might help others answer your question such as skin tone, eye color, hair texture or desired look.

• Do not ask for medical advice.

• Questions must be submitted in English or French.

You can also share your beauty smarts and submit answers to others' questions.

When answering a question, please consider the following guidelines:

• Focus on the product and your individual experience using it.

• Provide details that are relevant to the question being asked.

• Do not provide medical advice.

• Answers must be submitted in English or French.

Photo & Video Guidelines

When posting a picture, please consider the following guidelines:

• Pictures must be related to the product you are reviewing.

• Pictures must be in BMP, PNG, GIF or JPEG format and be in focus.

• File size must be 2 MB or less.

• Pictures must be at least 60 pixels tall.

• Pictures must be at least 60 pixels wide.

• Objectionable pictures will be rejected.

When posting a video, please consider the following guidelines:

• Focus on the product and your individual experience using it. Make sure your video is related to the product.

• Videos must be hosted on YouTube and be in focus and of good audio/visual clarity.

• Videos must be under 5 minutes in length.

Moderation

Content (including, without limitation, Reviews, questions, answers, photos or videos) may be read and moderated for compliance with these Terms of Use. We reserve the right not to post any question or answer or to delete any such Content that does not comply with these Terms of Use or applicable law. Some Content may get flagged, reviewed, and then later removed by our moderation team after previously appearing on the Site(s).

Customer Service

If you wish to share feedback with us about product selection, pricing, ordering, delivery, or other customer service issues, please contact us directly by visiting https://www.sephora.com/beauty/contact-us.

The short and sweet version:

Beauty Insider Community members can leave Ratings & Reviews on product pages by selecting a star rating on a five-star scale and writing about their experience! Review content is moderated and we encourage you to follow the above guidelines when writing your review.

If you have a question about a product, you can use the Questions & Answers section on products pages to ask it. Beauty Insider Community members can also respond to questions. Like reviews, Questions & Answers content is moderated, and we encourage everyone to read the guidelines above for best practices when submitting Q&A content.

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