We’re doing everything we can to ensure your order arrives as smoothly as possible while Canada Post is recovering from their recent labour disruption. For the majority of our orders, we have partnered with multiple carriers to deliver your order in time.
If your order ships with Canada Post, you will experience additional delays due to recovery efforts. Returns will also be delayed. Once your order is placed, you will receive an email if your order is shipped with Canada Post and possible next steps you can take to manage your order. Review the estimated delivery date in your order confirmation email to see if your order is affected.
See if a Sephora near you, Buy Online, Pick Up In Store or Same-Day Delivery is an option for your area to get your orders sooner and avoid delays with Canada Post. Learn More ▸
Thank you for your patience and understanding.
We offer FREE Standard Shipping on all CA merchandise orders for Beauty Insider members, no minimum purchase required. Guest checkout orders receive FREE standard shipping with $50 minimum purchase. To sign up for our free loyalty program, visit our Beauty Insider Page.
Standard Shipping (Beauty Insiders, No Minimum Purchase) | Standard Shipping (Guest Checkout Orders $50 and over) | Standard Shipping (Guest Checkout Orders under $50) | Express Shipping |
|---|---|---|---|
FREE | FREE | $9.95 | $14.95 |
Need it now? Shop eGift Cards. Clients in Vancouver, Montreal, Calgary-Edmonton, and the GTA, can receive their packages as fast as 1-2 days after placing an order. Please check expected delivery date at checkout.
Shipping Costs & Delivery Schedules Business Days Parcel Forward Services International Shipping Restricted Hazardous Items
Below are the shipping-method options and costs. Please refer to your order and post-purchase notifications (email or mobile messages) for the most up-to-date information.
Shipping Method | Costs | Region |
|---|---|---|
Standard Shipping (Beauty Insiders) | FREE | All Provinces |
Standard Shipping (Guest Checkout Orders $50 and Over) | FREE | All Provinces |
Standard Shipping (Orders under $50) | $9.95 | All Provinces |
Express Shipping | $14.95 | All Provinces (Remote Areas excluded) |
eGift Cards | FREE | All Provinces |
During Checkout you will see the total price-including taxes, shipping and handling charges- in Canadian dollars before you place your order. Your credit card will be charged in Canadian dollars according to the charges displayed during Checkout. Packages shipped to Canadian addresses do not require a signature for delivery.
Your credit card will be charged when your order is packaged and ready to be shipped. If you are receiving your order in multiple shipments, your credit card may be charged multiple times as we only charge your credit card when the product you ordered is packaged and ready to be shipped.
Title to the products in your order is transferred from Sephora to you when your credit card is charged and your products are shipped. Risk of loss with respect to the products in your order is transferred from Sephora to you when your order is delivered to you. This transfer of title does not affect our returns policy, available here.
Please reference estimated delivery date during checkout to determine when your order will arrive based upon your order time.
Sephora offers FREE standard shipping for Beauty Insiders with no minimum purchase on all merchandise orders. For guest orders $50 and over (excluding taxes), standard shipping is also FREE. For shipments totaling less than $50, there is a delivery charge of $9.95 for standard shipping. Express shipping is $14.95 and available in select locations. Your shipping address must be in Canada.
If you choose to use a parcel forwarding company, we will not be liable for any damage, defect, or loss that occurs. We will not offer replacements or refunds for orders or items that are reported missing or damaged that we reasonably believe to have been delivered to a parcel forwarding company. Any order addressed to a parcel forwarding company is placed at your own risk. Sephora is not responsible for lost or stolen packages.
All orders process and ship Monday - Friday, excluding federal holidays within the Canada. Based on the shipping method selected at checkout, if the order is placed after the cut-off time, it will be processed the following business day. Packages do not ship from our distribution centers on weekends or the following Canadian holidays:
New Year’s Day
Family Day
Good Friday
Easter Monday*
Victoria Day
Canada Day
Civic Holiday / British Columbia Day
Labour Day
Thanksgiving Day
Remembrance Day
Christmas Day
Boxing Day
*Limited services, some orders may still ship
For delivery to the United States, please consult U.S. shipping information on sephora.com. For other destinations, please visit our International Shipping information page for details.
Certain items considered hazardous materials including aerosols and alcohol-based products (e.g., pressurized spray cans, hairspray, nail polish remover, etc.) are restricted and required to be shipped by standard, ground-only transport, due to air transport restrictions and regulations. Apple Pay is not available for orders containing items with this shipping restriction.
To better service our clients, we use merchandise inventory from all our Sephora warehouses across the country. You will receive multiple shipments when your order is being fulfilled by multiple warehouse locations. You will receive notification via email when your order is being split into multiple shipments. There is no additional shipping fee when your order is split into multiple shipments. Alternately, we may combine multiple orders into one shipment.
When your order is ready to be shipped, you will receive a shipment confirmation email. Most of our orders are shipped within 1-2 business days after the order has been placed. The email will contain shipment details, your tracking number, and a link to the selected carrier site. To track the order, click on the tracking number located near the bottom of the email. To track an order on Sephora.ca, visit the Account Information area. You will need to sign in to access your account information. For your convenience, you will see the expected delivery date for your order when you select a delivery option, on the Order Confirmation page, on the Order Details page, and on the Order Confirmation email.
* Free standard shipping offer valid on merchandise purchases made through 11:59pm PT on 9/21/22 on sephora.com and sephora.ca. Offer not applicable to Same Day Shipping orders. Promotion offer has no cash value and may not be altered, sold, or transferred. May be used in conjunction with other offers. Sephora, JCPenney, and Kohl's employees are not eligible for this offer. Offer is subject to change, alteration, or termination by Sephora at its sole discretion at any time.