Beauty Services FAQs

Beauty Services FAQs

Beauty Service Booking Questions About Beauty Services Hygiene & Safety Questions Payment Questions & Policies Beauty Insider and Service Questions

Beauty Service Booking Questions

1. Do all stores offer services?

  • Beauty services are available in most stores in accordance with state and local ordinances. Please check sephora.com/happening for availability in your store.

  • Please see our updated hygiene standards below under “Hygiene & Safety Questions”.

  • We regret that beauty services are not available at Sephora at Kohl's locations.

2. Do I need an appointment?

  • To ensure that you receive an appointment on your desired day and time, appointments are strongly encouraged; however, stores can accept walk-ins based on their availability.

3. How do I book an appointment?

  • The best way to book an appointment is by visiting Sephora.com/happening or within the Sephora app (by selecting the Stores tab). Additionally, you may call or visit the store to schedule.

  • Our online booking opens up to 90 days in advance. If you need an appointment more than 90 days in advance, please contact your store directly to inquire.

4. Can I request a specific artist or Beauty Advisor?

  • You may choose to select a specific artist using the book by artist feature when booking online or within the Sephora app.

5. How do I cancel or modify an appointment?

  • You may cancel or modify your appointment through Sephora.com, the Sephora app, by calling the store, or via text message if you opted in for appointment text reminders.

  • On Sephora.com or in the Sephora app, you will find your reservation details in your Beauty Insider account. Select Reservations > select the appointment you want to cancel or modify > select Cancel or Reschedule.

  • If you opted in for text message reminders, you will receive a text message confirming your appointment upon booking and a reminder 24 hours before your appointment.

6. Can I change or upgrade my service once I get to the store?

  • If we have availability, absolutely! Please discuss with your Beauty Advisor in store at the start of your service.

7. What if I am late for my appointment?

  • If you are running late, please call the store to let them know. We will hold appointment times for 15 minutes. If you are more than 15 minutes late, the store will mark your appointment as a “no-show,” and you will be charged a no-show fee. Please refer to the “Payment Questions &Policies” section below for no-show fee details.

  • Please note that the end of your appointment time remains the same and the Beauty Advisor will do as much as they can in the remaining allotted time.

8. Can I book for a group?

  • If booking for a group online, you will need to book each person as an individual appointment. You may also call the store to book for you.

About Beauty Services

9. What services do you offer?

  • We offer a variety of makeup and waxing services in our stores. Our menu varies by location. Please visit Sephora.com/happening to see what’s available in your local store.

10. How should I prepare for my appointment?

  • For all services and beauty lessons, arriving with a clean face (no makeup) is preferred but not required. You may also bring inspiration photos to your appointment.

  • For waxing services, refrain from exfoliation and sun exposure. Review section 18 for full list of contraindications.

11. What age do I need to be to receive a beauty service?

  • Clients who are under 12 years old cannot receive Waxing services. There are no age limits for receiving Makeup services.

12. Who will do my service?

  • Our Beauty Services are delivered by Licensed Beauty Advisors with active cosmetology or esthetician licenses. They also undergo specialized training to ensure clients receive exceptional service results.

13. What do I do when I arrive for my service?

  • When you arrive in the store, head to the Beauty Studio area to check in. If you are unsure where the Beauty Studio is located, ask any Beauty Advisor!

  • Prior to beginning your service, the Beauty Advisor will take you through a pre-screening safety questionnaire.

  • You will be asked to review and sign a digital waiver (legal guardian must complete waiver on behalf of a minor).

14. What do I do if I am unhappy with my service/look?

  • If you are unsatisfied with your service, we want to know! If you are in the store, ask for a manager. They can help address your concerns in the moment.

  • If you have left the store already, please reach out to our client service department at 1-877-737-4627 as soon as possible.

Hygiene & Safety Questions

15. What hygiene standards and safety regulations are in place for services?

  • The health and safety of our clients and Beauty Advisors is our highest priority. Our services hygiene and safety standards were developed based on guidance from federal, state and local authorities.

16. How do you sanitize your makeup brushes and tools?

  • Sephora will always adhere to State Board requirements for sanitizing. In addition to these requirements, Beauty Advisors deep clean brushes with soap and water in a makeup brush cleaning machine, followed by a disinfection under UV light.

17. Can I bring my own brushes, tools or product?

  • To reduce the risk of outside contamination, Beauty Advisors are not permitted to use any brushes, tools or products brought into the store by a client.

  • However, clients may purchase their own brushes, tools or products to be used during the service.

18. When should I not receive a service?

  • You should not receive a service if you are showing cold or flu-like symptoms, including cough, shortness of breath or difficulty breathing, fatigue, muscle or body aches, headache, new loss of taste or smell, sore throat, congestion or runny nose, nausea or vomiting, diarrhea, swollen lymph nodes, exhaustion, any other contagious illness symptoms including skin rash or scabbing, or a high temperature or if you have been exposed to someone with cold or flu like symptoms in the last 5 days.

  • You may consider not receiving a service if you are part of a high-risk or vulnerable population per the CDC.

  • Specifically for Waxing Services, you should inform your Beauty Advisor of any conditions, medications, allergies, contraindications, procedures or sensitivities that may affect the administration of your service or your body’s reaction to the service, including but not limited to if you are currently using Retin A, Retinol, Vitamin A, Antibiotics, Benzoyl Peroxide, or blood pressure medication; if you have received any kind of peel or microdermabrasion within the past month; if you have used Accutane or had eye surgery within the last 6 months; and if you have Rosacea or Eczema.

Payment Questions & Policies

19. What is your payment policy?

  • To secure a reservation, a valid credit card is required. Full payment, including taxes and any gratuity, will be made in-store using your preferred payment method and the credit card hold will be released. Gratuity can be added after the service. By securing your reservation, you agree to our payment policy.

  • If booking more than 48 hours in advance, you understand that at the time you make this appointment, a charge in the amount of $0.00 will appear on your credit card, which validates your credit card for holding the reservation. You also understand that 48 hours prior to your appointment, we will place a hold on your credit card for 1/3 the cost of the service, which reflects our cancellation or no-show fee. This hold will be released upon payment of your full, service fee, including taxes and any gratuity at the time of your appointment or will be used to fund your cancellation or no-show fee in the event of a late cancellation or no-show.

  • If booking less than 48 hours in advance, you understand we will place a hold on your credit card for 1/3 the cost of the service to secure your booking which reflects our cancellation or no-show fee. This hold will be released upon payment of your full, service fee, including taxes and any gratuity at the time of your appointment or will be used to fund your cancellation or no-show fee in the event of a late cancellation or no-show.

Makeup Services

Service Cost

Authorization Hold Amount

No-show Fee

Late Cancellation Fee

Beauty Lesson

$75

$25

$25

$25

Feature Focus

$30

$10

$10

$10

Full Face

$60

$20

$20

$20

Ultimate Glam

$90

$30

$30

$30

Lash Application

$15

$5

$5

$5

Waxing Services

Service Cost

Authorization Hold Amount

No-show Fee

Late Cancellation Fee

Brow Wax

$22

$7

$7

$7

Duo Wax: Brow & Lip

$30

$10

$10

$10

Trio Wax: Brow, Lip, & Chin

$40

$13

$13

$13

Lip or Chin Wax

$13

$4

$4

$4

  • If you have a gift card, you can redeem in-store at time of payment. Please note that a personal credit card is required to book a reservation.

20. What is your on-time policy?

  • In order for us to best serve our clients please arrive on time.

  • Appointments will be cancelled and charged a no-show fee of 1/3 the cost of the service if you do not arrive within 15 minutes of your booked appointment time. The credit card hold of 1/3 the cost of the service will be converted to the no-show fee.

21. What is your cancellation policy?

  • We understand that plans change! If you need to cancel or reschedule, please do so at least 24 hours in advance so we can open the time for another client.

  • Appointments cancelled or rescheduled less than 24 hours prior to the appointment time are subject to a cancellation fee of 1/3 the cost of the service and the credit card hold of 1/3 the cost of the service will be converted to the cancellation fee.

  • If you do not show for your appointment (including because you are more than 15 minutes late), you will be subject to a no-show fee of 1/3 the cost of the service and the credit card hold of 1/3 the cost of the service will be converted to the no-show fee.

22. What is your refund policy?

  • We do not offer refunds on services already rendered, but if you are unhappy for any reason, please contact our client service department at 1-877-737-4627.

Beauty Insider and Service Questions

23. Do I earn Beauty Insider points on services?

  • Yes! You will earn points on the service fee and on any products purchased.

24. I am a Rouge client – do I get free makeovers?

  • Effective January 1, 2021, Rouge members no longer receive complimentary Makeup Deluxe: The Full-Face Makeover services. Please see Beauty Insider Terms & Conditions for the most up-to-date overview of benefits.

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